Last updated: November 1, 2026
This Privacy Policy explains what personal information we may collect when you visit this website, place an order, contact us, or subscribe to communications from us, and how that information is used and protected.
Information We Collect
Depending on how you interact with this site, we may collect information such as:
- Your name
- Email address and phone number
- Billing and shipping addresses
- Order details and purchase history
- Information you provide when contacting us
- Newsletter or marketing subscription preferences
- Technical information associated with use of our website, such as IP address, browser information, device information, and cookies
Payment Information
Payments made through our website are processed using third-party payment providers, such as Square via WooCommerce. Payment providers may collect and process payment information according to their own privacy policies and security practices.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide order confirmations and service-related updates
- Respond to questions, requests, refunds, returns, or customer service matters
- Maintain business, accounting, and transaction records
- Prevent fraud, misuse, or security issues
- Operate, maintain, and improve our website
- Send newsletters or promotional communications when permitted and when you have provided the required consent
- Comply with applicable legal and regulatory requirements
When We Share Information
We do not sell your personal information.
We may share information with service providers when reasonably necessary to operate our business and complete your order. These may include:
- Payment processors, such as Square
- Website, hosting, ecommerce, and technical service providers, such as WordPress and WooCommerce
- Shipping and delivery providers, such as Canada Post and Chit Chats US Connect delivery
- Email and communication service providers
- Professional service providers such as accountants or legal advisors where required
We may in rare cases be required by law to disclose information, to respond to a lawful request, or when reasonably necessary to protect our rights, customers, business, or website. Though we prioritize privacy and your individual rights and only provide the minimum requirement when absolutely necessary.
Shipping Providers
When we ship an order, information such as your name, shipping address, phone number, email address, and relevant order information may be provided to the shipping or delivery service used to fulfill your order.
Cookies and Website Information
Our website may use cookies and similar technologies that are necessary for features such as shopping carts, checkout, security, remembering preferences, and general website operation.
Some website or third-party services may also collect technical information about visits to the website. You can usually control or delete cookies through your browser settings, although disabling certain cookies may prevent parts of the website or checkout from working properly.
Email and Marketing Communications
Providing an email address to place an order does not automatically mean that you will be subscribed to promotional emails.
If you choose to subscribe to newsletters, book announcements, or other marketing communications, we may use your email address for those purposes in accordance with applicable Canadian anti-spam requirements.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in those messages or by contacting us at info@firewardpublishing.ca. You may still receive transactional or service-related messages concerning an order you placed with us.
Retention of Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining required business and accounting records, resolving disputes, preventing fraud, and meeting legal obligations.
When personal information is no longer reasonably required, we will delete, destroy, or anonymize it where appropriate.
Information Processed Outside Canada
Some of the service providers we use may process or store information outside Manitoba or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Protecting Your Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we handle. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact us to ask about personal information we hold about you, request access to it, or ask us to correct information that is inaccurate or incomplete, subject to any limitations or exceptions permitted by law.
You may also contact us if you have questions or concerns about how your personal information has been handled.
Privacy Contact
The person responsible for privacy matters at Fireward Publishing can be contacted as follows:
Glen Weatherhead
Privacy Officer
Fireward Publishing
Email: info@firewardpublishing.ca
Phone: 1-431-931-0111
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, business practices, or legal obligations change. The most recent version will be posted on this page with its latest revision date.