We want you to be happy with your order from Glen Weatherhead. If something goes wrong with your order, please contact us (Fireward Publishing via info@FirewardPublishing.ca) and we’ll do our best to make it right.
Signed Books
Signed or personalized books are final sale and cannot be returned for a change of mind.
If your signed book arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. We will arrange a replacement or refund as appropriate.
Unsigned Books
If you would like to return an unsigned book, please contact us within 14 days of delivery before sending it back. Returned books must be unused and in their original condition.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.
If the return is the result of an error on our part, or the item arrived damaged or defective, Fireward Publishing will cover the appropriate replacement or refund costs.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or you receive an incorrect item, please contact us at info@firewardpublishing.ca within 14 days of delivery. Including your order number and a photo of the issue, when applicable, will help us resolve the problem quickly.
Depending on the circumstances, we may offer a replacement or refund. You will not be responsible for additional shipping costs when the issue was caused by an error with your order or damage in transit.
Preorders and Cancellations
If you need to cancel a preorder, please contact us as soon as possible. Preorders may be cancelled for a full refund as long as the order has not yet been shipped.
Once a preorder has shipped, the applicable return policy above will apply.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If you have received confirmation that a refund was issued but it has not appeared after a reasonable processing period, please contact your bank or payment provider first. If you still need assistance, contact us at info@firewardpublishing.ca.
Returning an Item
Please contact us before mailing a return. We will provide return instructions and the appropriate return address.
Do not send a return without contacting us first, as this may delay your refund or replacement.
Need Help?
For questions about refunds, returns, cancellations, or damaged orders, contact us at info@firewardpublishing.ca.